The AI Temptation in The Impact Industry—Why Quality Still Comes First
In the evolving world of the impact industry, one trend we have been noticing is the increasing reliance on AI to enhance operations. This shift is most apparent in the classic business trade-off triangle: speed, quality, and price. Traditionally, businesses could only choose two of the three—speed and quality meant a higher price, or speed and price often compromised quality. But with the rise of AI, there’s a temptation to believe we can have all three.
AI is often promoted as the magic solution that makes things faster and cheaper while maintaining high quality. The allure is understandable—who wouldn’t want to streamline operations, reduce costs, and still deliver excellent service? In impact fund administration, where precision is critical, AI can certainly help speed up routine tasks and improve efficiency. But we have to be cautious of the idea that speed and cost-cutting through AI won't affect the quality of service.
At our company, we believe quality should always come first. While we understand the need to adopt new technology to stay competitive, we refuse to let speed or price compromise the quality of our work. We’ve chosen to focus on two elements of the triangle—quality and price—delivering a service that reflects a commitment to excellence and value. After all, in the fund administration space, relationships and trust are everything. Our focus on quality helps us maintain strong relationships with our clients, ensuring they know they can rely on us for the very best.
AI can assist in enhancing certain aspects of our operations, but it won’t replace the human touch that ensures meticulous attention to detail and strong client relationships. By staying focused on quality, we continue to deliver value that goes beyond automation, helping our clients thrive without cutting corners.
In the race to innovate, we believe the real win is in balancing new technology with the trust and quality our clients depend on.
